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Inside WFU

Wake Forest news for faculty and staff

Information Systems

Computing services unavailable on April 12

On Saturday, April 12, during regularly scheduled maintenance between 7 a.m. and noon, many computer-based services including, but not limited to, Sakai, Banner, WIN, Cognos, and NOVAtime will be unavailable. Information Systems staff will perform required maintenance during this time. If you have any questions regarding this announcement, contact the Information Systems Service Desk at or 336-758-4357.

TechXploration Tuesday

laptopA message from Associate Provost for Technology and Information Systems Rick Matthews.

Please join us for TechXploration on Tuesday, April 8, between noon and 3 p.m. in Benson 401 to learn what your colleagues are doing with technology.

Presentations will be in poster session format, so join us for any portion of the event.

Presentations will include:

  • e-Books Made Easy – Digital Publishing
  • Client 2014 – Next Year’s Laptop Program

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Upcoming tech training opportunities

laptopIn April and May, Wake Forest’s information systems learning team will be hosting technology training classes on campus and at the University Corporate Center. Classes on campus include instruction on Google webpage design, teaching remotely with WebEx, photo editing basics, and an introduction to Google drive. The University Corporate Center is a short ride away via the Gold Line Shuttle.

The schedule of classes and locations is noted below:

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Call for tech savvy faculty and staff to present at TechXploration

TechXploration.300x175TechXploration is designed to showcase faculty use of technology and bring together faculty and staff who want to share their experiences with current technology efforts. Faculty, staff and students will be able to see how technologies are being leveraged in teaching, learning, research, engagement, and creative endeavors at Wake Forest.

Would you be willing to present what you are doing? Please send a note to Rick Matthews ( and/or Kory Riemensperger ( by Friday, March 21.

TechXploration will be held Tuesday, April 8, in room 401 of the Benson University Center. Each presenter will have an area set up in room 401 from noon to 3 p.m. to display a poster board, presentation materials and/or their technology. Attendees will visit displays to learn more about how technology is being used on the Wake Forest campus. Presenters are invited to participate for all or part of the event.

For more information about TechXploration, please contact Kory Riemensperger at

IS addressing intermittent phone issues

Information Systems is working with a vendor to resolve an intermittent problem with dialing non-WFU numbers (non 758 numbers) from campus telephones. Some users reported difficulties in making a phone connection to non-WFU numbers when dialing from campus telephones.

Please know that you can dial 5911 or 911 from a campus telephone in the case of emergency.

There is no estimated time of resolution. Check the Information Systems status line by dialing x4357 and selecting option 1 for the latest information. Information Systems apologizes for any inconvenience.

March 7: Telephone service outage 6 p.m. – midnight

On Friday, March 7, between 6 p.m. and midnight, Information Systems will perform required maintenance on the University’s telephone system. During this time, there will be two outages lasting up to fifteen minutes each during which telephone services will be disrupted. Telephone services impacted during this outage include desk phones and video conferencing using 4-digit dialing.

Locations impacted include all on-campus and off-campus locations serviced by our telephone system: Graylyn, Reynolda House, Reynolda Village, Bridger Field House, Deacon Tower, Baseball Stadium, Indoor Tennis Center, Cardiac Rehabilitation Center, Russell Building, Joel Coliseum, University Corporate Center, Human Resources House and the Library Warehouse.

During the two 15 minute outages:

  • No telephone service will be available.
  • A phone call or video conference call in progress will drop.
  • No voice mail may be left or retrieved for campus phone extensions.
  • Voice mail will NOT queue for later delivery.
  • No existing messages in your voice mailbox will be lost.
  • In the event of an emergency while the phone system is unavailable, Campus Police can be contacted by dialing 336-759-0443 from a mobile phone.

We appreciate your patience during this time. If you have any questions, please contact us at

Laptop security services for traveling faculty and staff

If you are a faculty or staff member with plans to travel abroad over spring break, Information Systems is available to help. It is the responsibility of faculty and staff to ensure that their computer data is safe and secure as they travel abroad.

To assist in this process, Information Systems offers two options:

  • Data may be encrypted on the ThinkPad
  • A ThinkPad may be rented from Information Systems with no data

Information about these options, government regulations and traveling with a laptop that contains research project data are explained on this special Web page.

January 2014 comings and goings

See a list of employees joining and leaving the University in January 2014:

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February 2014 milestones

See a list of faculty and staff milestones in February 2014:

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Introducing VoiceThread

@simplicityWake Forest now provides faculty, students and staff access to VoiceThread, a Web-based software that allows you to converse asynchronously around a document with voice or video. Commonly used for narrated PowerPoint presentations, VoiceThread is a highly flexible, collaborative environment for video, voice, images and common documents. VoiceThread presentations include narration using text, audio, or Webcam and the ability to allow others to view and comment.

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