Mike Rollins, who is an information security architect in Information Systems for Wake Forest, converted his 1984 pickup into an electric vehicle.

His work was recently featured on WXII.

See more about Rollins and his truck »

Do you like to bring guest speakers into your class? Do you want a convenient, distance-free way to collaborate with colleagues with an in-person feel? Do you want to hold interviews without the added travel?

If you answered YES! to any of these questions, please join us on Tuesday, April 3, from 2:30-4 p.m. for our Telepresence Open House to learn more about Telepresence on the Wake Forest Campus. Join us any time during the Telepresence Open House at a location convenient to you!

Telepresence Locations

• ZSR 204: A lecture style room that is tiered with personal microphones for each student. Complete with dual screen technology and cameras that automatically adjust to speakers and presenters.
• DeTamble: This single screen room allows for a picture-in-picture view of videos and presentations and it is set up in a tiered lecture room. This room is located in Tribble Hall near the counseling department.
• ZSR 258 (Collaborative Technologies Space): This space has a personal desktop Telepresence unit that can be used for interviews and smaller face-to-face discussions.

If you want to learn more about the Telepresence Open House, please contact Erin Silva at silver0@wfu.edu.

See a list of employment milestones reached by staff in March 2012: Continue reading »

Message from Rick Matthews, associate provost for technology and information systems: Welcome to the spring 2012 newsletter highlighting things happening on campus with technology and Information Systems. Following are headlines with links to more information.

Next Steps in Academic Technology - With the significant changes in technology and opportunities available and the upcoming expiration of the Lenovo contract in Fall 2012, it is time to begin discussions on the next stage of technology on the Reynolda campus. Watch for more from the IT Executive Committee, the Committee on Information Technology and the IT Partners Council.

Call for Proposals: Summer Technology Exploration Grants - Help the university discover how technology can enhance teaching, learning, research, and creative activity. Proposals are due March 7th.

Collaborative Technologies -This year marks the first time that all Wake Forest University students, faculty and staff have access to Google Apps and WebEx.  These collaborative tools make communicating easier than ever, minimizing the constraints of busy schedules, distance and even time zones!

Business Intelligence – Over the past 6 months, we have been formalizing a new Business Intelligence (BI) team in Information Systems.  This team’s focus is transforming the raw data captured through the various systems at Wake Forest University into information that can be used to support more effective and informed decision making.

technology.wfu.edu - We are building a site to share stories of faculty innovations and inventions. Are you making effective use of technology in your teaching, research, or creative activity?  Have you created new technology?  Drop me a note. We want your stories. Please help us make this a showcase for the great work you are doing.

Use ResolveIT to get the help you need from Information Systems – ResolveIT is our online, self-service express lane for submitting requests for your Information Systems service needs.  ResolveIT has been improved to better serve you.

On Monday, March 12, between 6-9 p.m., Information Systems will perform required maintenance on the University’s telephone system. During this time period, there will be two outages lasting up to fifteen minutes each during which telephone service will be disrupted. This includes all on-campus University telephones and all off-campus locations serviced by our telephone system: Graylyn, Bridger Field House, Indoor Tennis Center, Cardiac Rehabilitation Center and Deacon Tower.

During the two 15 minute outages, please note:

• No telephone service will be available.
• No voice mail may be left or retrieved for campus phone extensions.
• Voice mail will NOT queue for later delivery.
• No existing messages in your voice mailbox will be lost.
• In the event of an emergency while the phone system is unavailable, Campus Police can be contacted by dialing 336.759.0443.

Lynn Crouse uses the thin client terminal.

A piece of equipment the size of a computer external hard drive allows doctors nurses and other clinical staff at Student Health Service to quickly and efficiently treat more students. Called a thin client, this equipment allows users with a special smart card to not only speed up access to health records, but also keep them more secure.

“If we save 8-10 minutes per student, we can treat more of them,” Darren Aaron, associate director of Student Health Service said. “That’s especially important during flu season when we have a wave of students needing attention.”

Student Health Service uses thin clients to connect all 11 exam rooms and administration areas of the center to servers off-site.  Although thin clients look like external hard drives, they have no moving parts to wear out. So these affordable units are expected to last about 10 years. Continue reading »

See a list of employment milestones reached by staff in February 2012: Continue reading »

See a list of employees joining and leaving the University in January 2012: Continue reading »

Nancy Crouch, the Deputy CIO at Wake Forest, was published in the Winter issue of EdTech Magazine. She wrote about the profound changes video-based web conferencing is having on campus, allowing both professors and students to collaborate in ways that never existed previously.

Read the article »

Information Systems has made the submission of your technology-related requests much easier by improving ResolveIT. You can submit your technology related requests or issues 24/7, get faster resolution time, view the status of your current requests and skip the phone calls or walks to the Service Desk.

The new ResolveIT features a new page layout and design with the categories of Information Systems’ services that you use. Use ResolveIT to get faster resolution for common requests, such as:

• WIN issues
• Telecom service requests
• Email or listserv assistance
• WFUvisitor wireless network account setup
• Listserv owner changes
• Data changes
• Projector or other multimedia repair/setup
• Banner password resets
• Network jack activation

If you have not seen these new enhancements, go to help.wfu.edu, then click on the ‘ResolveIT ‘ button to log in.

Learn more about how to get the most out of ResolveIT by enrolling in a class through the Professional Development Center.