"Blue Cross and Blue Shield" Archive

Updates from HR: COVID-19 updates, wellbeing, employee events

COVID-19 Update

As announced, beginning May 1 University gate access will return to normal operations. Those who requested an exemption from the SneezSafe daily wellness screening will have their Deacon OneCard access automatically reinstated May 1. Faculty and staff should continue to monitor their health daily and utilize SneezSafe when they need help determining whether they should proceed to campus. Rows of pink, white, and yellow tulips blooming in Reynolda Gardens

Campus Redensification

As we near the end of the semester and plan for in-person classes this fall, colleagues who are still working remotely may have questions about their return to on-site work. Colleagues should expect the summer to be a transitional period during which leaders will engage teams and individuals in conversations about staffing plans that prioritize student- and employee-facing interactions. To aid in this process, we have developed these Campus Redensification Guidelines to help managers initiate these conversations.

With commencement less than three weeks away, now is a time to celebrate the numerous accomplishments of our campus community. Colleagues can anticipate receiving an update the week following commencement with additional redensification guidance, 2021-2022 Paid Time Off (PTO) carryover plans, and revised COVID-19 policies. We appreciate your patience as we continue to refine the University’s plans for the fall.

Weekly Wellbeing Tip: Email Timing

Intentional work correspondence can have a big impact on employee morale. Teams can strengthen and respect work-life balance by discussing what email best practices their teams should adhere to. Consider scheduling emails to send during work hours only and turning off notifications during non-working hours.

Read more » Harvard Business Review

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Updates from HR: COVID-19 updates, wellbeing opportunities, benefits

COVID-19 vaccination planning

Active full- and part-time faculty and staff should complete the COVID-19 Vaccination Planning – Employee Survey by Friday, Feb. 12. Continue to closely monitor email and respond quickly to any notifications of vaccination opportunities or take advantage of any other opportunity to get vaccinated.

Learn more » ourwayforward.wfu.edu

Masks and COVID-19

In a video from Feb. 4, 2021, Dr. Joanne Clinch and Dr. Chris Ohl discuss mask usage, including N95s, double-masking and more.

Watch » youtube.com

Telehealth options via MDLive

WFU medical plan participants, including dependents, have access to telehealth options through MDLive, providing safe and contactless access to quality healthcare providers.

Text bcbsnc to MDLive (635483) or download the app

Flexible Spending Account (FSA) updates

In December, Congress passed the Consolidated Appropriations Act, 2021, which provides relief for employer sponsored Health Care and Dependent Care Flexible Spending Accounts (FSA) in response to the COVID-19 pandemic.

Read more » inside.wfu.edu

Pastoral care and support

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Seasonal flu shots to begin October 3

Flu Shots 2016 Event Calendar GraphicWake Forest University is sponsoring free flu shots for all faculty, staff and retirees. Spouses, partners and dependent children (at least 4 years old), who are enrolled in the University’s BlueCross BlueShield medical plan also are welcome, but not required to register.

Visit the Professional Development Center to register for your choice of dates, times and locations. Please bring your BlueCross BlueShield card to verify coverage, and talk to your primary care physician to see if the flu shot is right for you.

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BCBSNC upgrades main operating system

Blue Cross and Blue Shield of North Carolina, the Wake Forest Medical Plan provider, will be upgrading its claims and reporting system to better serve its members.  The upgrade will take place Feb. 14 – 18 (beginning 4 p.m. Thursday), and customer interactions will be limited during this time.

Member Call Centers: Call centers will close Thursday, Feb. 14 at 4 p.m. and re-open Tuesday, Feb. 19.

  • All callers will hear a message that will include prompts for urgent issues related to appeals and certifications.
  • Non-urgent member issues will not be addressed during this time. 

Member Services (bcbsnc.com): Members will not be able to sign in to their online accounts beginning Thursday, Feb. 14, at 4 p.m.; access will be restored on Tuesday, Feb. 19.

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