New voicemail system is active

October 22, 2012

Information Systems rolled out a new voicemail system over the weekend.  The following paragraphs provide detailed information about how to access your voicemail now that the new voicemail system is active.

How do I access the new voicemail system?

1. From a campus phone you can access Cisco Unity Connection voicemail by dialing 4400 or by pressing the message button on your campus phone.  When prompted, enter the personal identification number that you set before the transition. [If you are away from campus, dial 336-758-4400 and press * (star) to login.  You will be prompted to enter your ID which is your extension # before entering your personal identification number.]
2. If you did not change your personal identification number and greeting prior to the conversion you can do it now. From a campus phone, dial 4400 and use the default personal identification number of “1834”.  [If you are away from campus, dial 336-758-4400 and press * (star) to login.  You will be prompted to enter your ID which is your extension # before entering the default personal identification number.] Follow the prompts to change your password and record your greetings. Read the FAQ for password requirements and restrictions.

Will I be able to access my old voicemail after the conversion?

You can access your old voicemail mailbox by dialing 4000 from your campus phone.  Your old voicemail messages will be available until November 19, 2012.

Can I receive voicemail messages directly into my email inbox?

Yes, your voicemail messages can be delivered directly into your email inbox when you sign up for unified messaging. Read the FAQ for details about unified messaging. Click here to log in to ResolveIT and sign up now!

What training will be provided?

There are multiple training sessions offered through the Professional Development Center. Click here now to enroll in a session that works best for you.

Where can I get additional help?

Online resources are available to you.  Visit the Information Systems Telecommunications web site to learn more.  As always, the Information Systems Service Desk and Telecommunications team can assist you with your needs.  You can submit a request for assistance via ResolveIT.