Update on the wireless network

October 28, 2013

The following message is from Rick Matthews, associate provost for technology and information systems and chief information officer:

Thank you for your patience and understanding as we worked to resolve the problem with our wireless network. Information Systems staff worked with Cisco Systems engineers around the clock to develop a solution that should resolve the wireless network problem. Cisco Systems developed the needed software update and the IS staff applied it to our network hardware this week. The problem should now be resolved.

Despite this known problem, I am proud to report that we did not experience a wireless network outage related to this problem since Oct. 9. Thanks to the Information Systems team for the countless hours that were dedicated to keeping the campus connected while a solution was developed.

Please continue to monitor and report any issues you experience by calling ext. 4357 (HELP) or sending an email to help@wfu.edu.